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Visitation Facts Sheet


Heritage Operations Group understands that visiting with family and friends is important to the quality of life. We encourage these visits provided they are done in a safe and healthy manner. This fact sheet has been created to provide you and your loved one with guidance so everyone may enjoy their time together.

Please note that the Center for Medicare & Medicaid Services (CMS) and the Center for Disease Control and Prevention (CDC) continue to recommend communities, residents, and families adhere to the core principles of COVID-19 infection prevention, including physical distancing (maintaining at least 6 feet between people). This continues to be the safest way to prevent the spread of COVID-19, particularly if either party has not been fully vaccinated.

  • Visits may occur outdoors, in dedicated indoor visitation spaces, in private rooms, in shared rooms without the roommate present if possible, and core infection control principles of infection control are maintained.

  • Residents in isolation or quarantine, regardless of their vaccination status, cannot receive visitors except through closed windows, or in-person for compassionate care situations.

  • Outdoor visitation is preferred, weather permitting, even when the resident and visitor are fully vaccinated against COVID-19.

  • The facility may limit the number of visitors per resident at one time.

  • All visitors must self-screen upon arrival.

  • For the safety and wellbeing of the residents, visitors should perform hand hygiene before and after contact.

  • Visitors, regardless of their vaccination status, should wear source control and physically distance from staff and other residents, or visitors that are not part of their group at all other times when in the facility.

  • Visitors must remain in the designated visiting spaces as determined by the facility.

  • When the resident and all their visitors are fully vaccinated alone in the resident's room or in the designated visitation area, the resident and their visitor(s) can choose to have close contact (including touch). Source control is recommended for residents and visitors. Physical distancing is not required.

  • When either the resident or any of their visitors are NOT fully vaccinated the safest approach is for everyone to maintain physical distancing and to wear source control.

  • If the resident is fully vaccinated, they can choose to have close contact (including touch) with their unvaccinated visitor(s) while both continue to wear well-fitting source control.

  • If unvaccinated residents or visitors are in the designated visitation area, all residents and visitors should use source control and continue to remain at least 6 feet from others.

  • All visitors must immediately report to the Administrator or Director of Nursing if they develop symptoms of COVID-19 within 3 days after visiting.

  • Visitors who are unable to adhere to the facility policy will not be permitted to visit and will be asked to leave.

Please note: Visitation hours and procedures may be affected by local Health Department positivity rates and mandates in your facility's county or a surrounding county. Please contact your facility for updated visitation status. 


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*Update* Vaccine Mandate
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