"It was clean……….. reliable."
"The Heritage Health is ready for everything."
"Good care, good place to be."
"That was the 4th time there and love the people there. They treat me so nice."
"Overall excellent staff!!"
"Would gladly go to Heritage again should the need arise. Food was excellent. Juanita was super."
"Everyone treated me with care and most with a friendly smile and attitude. I would recommend this facility."
"It’s a clean place to be. It has no bad smell in the building. The people and staff are very helpful and caring. The staff and employees are never rude."
"I felt like I was on vacation --- everyone was nice to me. I missed everyone when I came home."
"They went out of their way to be helpful."
"It was my second trip there and I would choose it again."
"All staff were friendly and helpful. My thanks particularly to nurse Tiffany and aide Ashley who were most helpful."
"The service and therapy were excellent. The food was wonderful."
"They are a real class act."
"Overall I was very pleased with the care and concerns given to me by your staff. I was kept busy doing lots of different therapy while continuing to see my doctors. The staff was personally kind and I felt committed to my personal needs and desires to recover/heal and return home. Having stayed at another rehab nursing home facility a couple of years ago, I can tell you that your care and service was far better and I can’t tell you enough how appreciative of that I am. Thank you."
"It was a good place for the needs I had."
"My Mother had stayed there before and we have always been happy with her care."
"My experience was very good. Everyone I came into contact with was courteous, professional and pleasant. The smiles were really a bonus when pain was so strong. The therapists were especially a bright spot in my day. They were encouraging to everyone. The food was always tasty and well prepared."
"My wife has endured many health setbacks over the years. She has been in many rehab facilities over the years. Your care center on Adelaide St. is by far the best in Central Illinois area (by far). Thanks for the extra care and professionalism! "
"The RESTORE physical therapy was exceptional!"
"I really enjoyed my stay at Heritage of Normal. I give you all an A+. Thank you so much."
"Everything went smoothly. The workers cared."
"Good care. Very nice facility."
"Stay was pleasant. Staff was great. Rehab was right on schedule. Very pleasant experience. If need be, I would come back."
"Very helpful and caring staff."
"The staff was pleasant, smiles and always call my dad by his name."
"Very friendly atmosphere."
"Natalie – PT and Beth – Speech were professional and excellent."
"Employees (CNAs) take good care of the residents. Food is good --- rooms are clean."
"It was my dad’s first experience. He did really well and was able to go back home like he wanted to do. The facility is in good shape and very clean. The staff was good and took great care of him."